# Insurance companies: collecting premiums by bank transfer

> Insurers: track policies, collect premiums by bank transfer, chase unpaid amounts, spot cancellation risk and prepare claim payouts.

Source : https://virement.tn/en/insurance-companies — last updated : 2026-09-19

## Premiums: a regular flow, hard to track at scale

For an insurer, premiums come back every month, every quarter or every year, across thousands of policies. Tracking comes down to three questions: who has paid, who is late and for how long, and which policies are at risk of tipping into cancellation.

Direct debit is not always possible, and many premiums are still paid **by bank transfer**. Without a tool, that means matching each transfer to a policy and chasing by hand — often too late, when the policyholder's cover is at stake.

## One policy, one subscription

On virement.tn, each policy is a **subscription** attached to a policyholder. You enter:

- the **policy number** and the **type of insurance**;
- the **insured item** (for example the vehicle or the property covered);
- the **cover dates**;
- the **frequency** of the premium: monthly, quarterly or annual.

The **amount of each premium is the one you set** when generating the invoices: virement.tn does not calculate premiums, and you can generate installments in advance, up to 24 in a single operation.

## The journey of a premium

1. **You create the policy**: policyholder (identified by their phone number), policy number, insured item, frequency.
2. **You generate the premiums**: one invoice per due date, visible and payable by the policyholder on its date. Under the ceiling you have set, it is confirmed automatically, with no new code.
3. **The policyholder pays by bank transfer** from their bank, to your verified RIB.
4. **The bank confirms, the premium moves to “paid”** and you are informed — in the app, by email or by webhook.
5. **In case of delay**, automatic tracking takes over.

## Unpaid amounts: reminders, follow-ups and cancellation risk

For premiums linked to a policy, the delay is recalculated every night:

- a **reminder** goes out before the due date;
- **follow-ups** go out at 1, 7 and 15 days late, with no duplicates;
- at **15 days**, a **formal notification**, separate from a simple follow-up, informs the policyholder that a prolonged non-payment may affect their cover. It uses factual, neutral wording, with no legal phrasing specific to an insurer.

**A flag, not a decision.** Past 15 days, the policy is marked “at risk of cancellation” (a badge in the policy list, a counter on the dashboard), but it **stays active**. Suspending or cancelling remains a decision for your manager: virement.tn never automatically triggers a consequence as serious as loss of cover.

## What the policyholder sees

In their space, the policyholder finds their policy: number, type of insurance, insured item, cover dates and due dates, with the status of each premium. If a premium is very late, they see the flag too. They pay from their own bank — no card number is entered and no account is debited without their knowledge.

## What your team sees

An insurer's dashboard brings together the essentials:

| Indicator | What it tells you |
| --- | --- |
| Active policies | The size of the portfolio tracked |
| Premiums collected this month | What has actually come in by bank transfer |
| Policies at risk of cancellation | The files to handle first |

The **Collections** screen lists overdue installments, sortable by age or by amount, with totals per subscription.

## Preparing claim payouts

virement.tn does not handle the claim, but it helps you **pay the payout**: you prepare a batch of “claim payout” transfers — beneficiary, RIB, amount — with an optional link to the policyholder's policy, whose details can be pre-filled from the payment book. The claim reference, date and nature go in a free-text description. Preparing the batch is done in virement.tn; executing the transfer remains the bank's responsibility.

## A network of agencies

A head office can structure its network on **three levels** — head office, agencies, sub-agencies — with **own** agencies (created from the head office) or **franchised** ones (attached with the agency's agreement). Each agency decides, section by section, what it makes visible to the head office: nothing, totals only, or full detail. Visibility gives the head office no right to act on the agency's files.

## What virement.tn is not

virement.tn does not replace your insurance management system. It does not handle:

- **claims** (declaration, assessment, decisions) or **insurance certificates**;
- **premium calculation**, sums insured or deductibles;
- **automatic renewal** or **cancellation** of a policy;
- **direct debit**: each policyholder triggers their own transfer.

The platform handles what it does well: **collecting premiums by bank transfer and tracking unpaid amounts**.

## Going further

- The principle of a periodic subscription is explained on the [recurring payments](/en/recurring-payments) page.
- To split a premium arrears, see [installment payments](/en/installment-payments).
- Our article [chasing an unpaid invoice](/en/blog/chasing-unpaid-invoices-schedule-and-templates) gives a schedule and message templates.
- The full journey of an invoice is described in [how it works](/en/how-it-works), and [pricing](/en/pricing) depends only on the volume of transfers.

## Frequently asked questions

### Does virement.tn debit insurance premiums?

No. Each premium is paid by a bank transfer that the policyholder triggers themselves from their banking app. virement.tn never has access to their account and asks for no card number.

### What happens when a premium isn't paid?

The delay is detected automatically. The policyholder receives a reminder before the due date, then follow-ups at 1, 7 and 15 days late. At 15 days, a separate formal notification informs them of a risk of cancellation, and the policy is flagged “at risk” in your dashboard.

### Does virement.tn automatically suspend or cancel a policy?

No. Reaching 15 days late triggers a flag, not a change of status: the policy stays active and it is your manager who decides what happens next. A consequence as serious as loss of cover is never triggered without human intervention.

### Can you prepare claim payouts to policyholders?

Yes. You prepare a batch of payout transfers (beneficiary, RIB, amount), with an optional link to the policy and a free-text description for the claim reference. virement.tn does not handle the claim itself.

### Does virement.tn manage claims, certificates or premium calculation?

No. The platform covers premium collection and recovery, not the core insurance business: the amount of each premium is the one you set, and the management of claims, certificates and cover stays in your own system.

### Can you manage a network of agencies?

Yes. A head office can attach own or franchised agencies (up to three levels) and see a consolidated view, within the limits of what each agency chooses to make visible.

### How do you open an insurer account?

An insurance company's account is opened together with the virement.tn team: write to us from the Contact page describing your business and your premium volume.